How quickly will I get a reply?
We guarantee a reply within 24 hours for any inquiry, often within a few hours during business hours.
What's the preferred way to contact you?
International clients should use WhatsApp for faster, more direct communication; domestic clients can call our office line or email.
Can I call you directly?
Yes, staffed during business hours (Beijing time). International clients may prefer WhatsApp to avoid call costs and time zone issues.
What information should I include in an inquiry?
Product name, approximate volume/weight, origin, destination, and preferred shipping method — the more complete, the more accurate the quote.
Where is your office, and can I visit?
26F Xiehe Mansion, 158 Jinmen Road, Suzhou, Jiangsu. Visits welcome — confirm a time in advance.
Do you communicate in English or Spanish?
Yes, we have a trilingual Chinese/English/Spanish service team for direct communication with Latin America and Africa clients.
Will someone respond on weekends or holidays?
We aim to reply within 24 hours including weekends; response may be slower during Chinese holidays — note urgent cargo and use WhatsApp first.
I submitted the form but haven't heard back — what now?
If over 24 hours have passed, contact us via WhatsApp directly — email delays can happen, WhatsApp ensures immediate delivery.